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Service Phone:  909-348-7888     Business Email: sales@1800emart.com

Return Policy: 

      All goods supplied by 1800emart are of the highest quality. However from time to time a product may be found to be faulty or defective. Under our warranty policy, you may return a product for either a replacement or refund if you are not 100% satisfied. 

          You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return or Warranty period. Please contact Customer Service by email (support@1800emart.com) to request an RMA. RMA number in addition to return instructions will be emailed to you within 1-2 business days. The RMA number is necessary to coordinate returns with our warehouse and accounting department. 1800emart.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days, within which 1800emart.com must receive the returned products. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product. Replacement can be sent once only. Customer agrees to use only reputable carries capable of providing proof of delivery and insurance for the entire value of the shipment. It is customer
responsibility to pay for the shipping fee to return products for refund or replacement. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. A 30% restocking fee will be charged for all returns except defective products which are replaced. This restocking fee applies to orders returned for a refund, refused for delivery or returned to the shipper for any reason. Customers returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt of their return.

Quality Guarantee:

          We guarantee all the products we sold are free from defect. Our manufactures are either ISO-9001 or ISO14001 certified. If you are not completely satisfied with the performance of our products, you may return it within the warrant date for replacement or refund. All returns require prior approval. Please contact support@1800emart.com for a RMA number to begin the return process. 

Security Guarantee:

         When you order products from 1800emart.com, you will never worry about the security. We guarantee that every transaction you make will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at 1800emart.com. Our Secure Sockets Layer (SSL) 128-bit software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.