About Us:

1800emart.com is a leading online retailer of quality compatible and remanufactured Inkjet Cartridges and Toner Cartridges.  Due to the large demand from our customers, we decided to expand our business to cover accessories for Camcorder, Digital Camera and Cellular Phones. Our products have won many awards.  We are able to provide these products to you at very substantial savings that can range from 30% to 85% off the typical retail price.  Our corporate headquarters is located in Los Angeles, California with warehouses from coast to coast in order to provide fast and efficient delivery.

Shipping Policy:

·        We offer Free Shipping on all Inkjet cartridges, Battery, Chargers, Cables and Memory orders by USPS First Class Mail. The First Class Mail usually takes 3-10 business days. For those who want to receive their orders faster, we also offer Priority Mail for $4.6 flat. The Priority Mail takes 2-4 business days. No international order is accepted.  Ship to AK,GU,HI,VI,AP,AE,AA,FP cost extra.

·        We offer Free Shipping on all Toner/Drum Cartridges orders in the United States (except AK, HI, VI, and PR) by UPS Ground. The UPS Ground takes 3-7 business days.   No international order is accepted.   We do NOT ship Toner Cartridge by First Class or Priority Mail.

·        For in stock items, orders placed before 5:00PM EST M-F are usually shipped out the same day. Orders placed after 5:00PM EST M-F will be shipped the next business day. 

·        If the Orders containing both in-stock and out-of-stock items, we will promptly ship the in-stock items first, and ship the out-of-stock items right after we received them.

Return Policy:   

   All goods supplied by 1800emart are of the highest quality.  However from time to time a product may be found to be faulty or defective.  Under our warranty policy, you may return a product for either a replacement or refund if you are not 100% satisfied.  Note. our warranty is limited recycled products only and does not apply to repairs, cleaning or other expenses associated with your printer.

   You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return or Warranty period.  Please contact Customer Service by email (support@1800emart.com) to request an RMA.  RMA number in addition to return instructions will be emailed to you within 1-2 business days.  The RMA number is necessary to coordinate returns with our warehouse and accounting department. 1800emart.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days, within which 1800emart.com must receive the returned products. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.  Replacement can be sent once only. Customer agrees to use only reputable carries capable of providing proof of delivery and insurance for the entire value of the shipment. It is customer’s responsibility to pay for the shipping fee to return products for refund or replacement. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. A 30% restocking fee will be charged for all returns except defective products which are replaced. This restocking fee applies to orders returned for a refund, refused for delivery or returned to the shipper for any reason. Customers returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt of their return.

• Inkjet /Toner /Drum Cartridges:

Refunds: All HP and Lexmark OEM inkjet cartridges are full warranted by HP and  Lexmark.    We are not responsible for any return or exchange of the HP and  Lexmark OEM  inkjet cartridges.  Defective products can be returned for refund at 1800emart.com discretion within 30 days from the invoice  date.  1800emart.com will issue a full refund for defective products (less extra shipping charges) once the defective item has been received and inspected. The refund will be processed within 7 days after we received it back.  . It is our policy that all returned cartridges must be at least seventy (70%) percent filled. If the product returned is not ours or the cartridge has more than 30% empty, then we can not give any refund. If you want the cartridge back, you will have an opportunity to make payment arrangements for us to ship it back to you.  Customer is responsible for the return shipping fee.   If the returned products proved to be non -defective, then 30% restock fee will be charged.

Replacements: Defective products can be returned for replacement at 1800emart.com discretion within 180 days from the invoice date. We are unable to  send replacement until we receive the products being returned. If you need a replacement product right away, we suggest you ask for a refund and place a new order. Your new order will be processed immediately. 1800emart.com will ship a replacement and charge it to your credit card.  Once the defective product is received back to our warehouse, we will issue a full credit within 7-15 business days of receipt.   Customer is responsible for the return shipping fee.

·         Battery & Chargers:

Refunds:  Defective products can be returned for refund at 1800emart.com discretion within 30 days from the invoice date.  1800emart.com will issue a full refund for defective products (less extra shipping charges) once the defective item has been received and inspected.  If the returned products proved to be non -defective, then 30% restock fee will be charged.  If the product returned is not ours, or incomplete then we can not give any refund. If you want the battery or chargers back, you will have an opportunity to make payment arrangements for us to ship it back to you.   Customer is responsible for the return shipping fee.

Replacements:  Defective products can be returned for replacement at 1800emart.com discretion within 90 days from the invoice date. We are unable to make refunds or send replacement until we receive the products being returned. If you need a replacement product right away, we suggest you ask for a refund and place a new order. Your new order will be processed immediately.  Once the defective product is received back to our warehouse, we will issue a full credit within 7-15 business days of receipt.   Customer is responsible for the return shipping fee.

·         Cables/Mp3/DVD player/Digital Photo Frame:

Refunds:  Defective products can be returned for refund at 1800emart.com discretion within 30 days from the invoice date.  1800emart.com will issue a full refund for defective products (less extra shipping charges) once the defective item has been received and inspected.  If the returned products proved to be non -defective, then 30% restock fee will be charged.  Customer is responsible for the return shipping fee.

Replacements:  Defective products can be returned for replacement at 1800emart.com discretion within 30 days from the invoice date. We are unable to make refunds or send replacement until we receive the products being returned. If you need a replacement product right away, we suggest you ask for a refund and place a new order. Your new order will be processed immediately.  Once the defective product is received back to our warehouse, we will issue a full credit within 7-15 business days of receipt. Customer is responsible for the return shipping fee.

·         Memory:

Refunds:  All Sony and Sandisk Memory products are non-refundable.  All claims must be submitted directly to the manufacturer.

Replacements:  Defective Generic Memory products can be returned for replacement at 1800emart.com discretion within 30 days from the invoice date. We are unable to make refunds or send replacement until we receive the products being returned. If you need a replacement product right away, we suggest you  place a new order. Your new order will be processed immediately.  Once the defective product is received back to our warehouse, we will issue a full credit within 7-15 business days of receipt. Customer is responsible for the return shipping fee.

Guarantee:

·        Quality Guarantee

We guarantee all  the products we sold are free from defect.   Our manufactures are either ISO-9001 or ISO14001 certified.  If you are not completely satisfied with the performance of our products, you may return it within the warrant date for replacement or refund. All returns require prior approval. Please contact support@1800emart.com for a RMA number to begin the return process.   

• Security Guarantee   

When you order products from 1800emart.com, you will never worry about the security. We guarantee that every transaction you make will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at 1800emart.com. Our Secure Sockets Layer (SSL) 128-bit software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.